FAQ

Q. How does your alarm system communicate with the central monitoring station?

A. Our systems primarily use a secure cellular signal to communicate, ensuring uninterrupted protection even if your landline or Wi-Fi goes down.


Q. Can I integrate the alarm system with my existing smart home devices?

A. Yes, our alarms are designed to integrate seamlessly with most modern smart home devices, especially in our ‘Complete’ package offering full home automation.


Q. Is there a contract? How long is it, and what are the terms?

A. We offer both contract and no-contract options. Our standard contract is 12 months with clear terms that prioritize your convenience and security.


Q. How difficult is the installation process? Do you provide professional installation or is it DIY?

A. We offer professional installation to ensure everything is set up correctly. Our trained technicians make the process quick and hassle-free.


Q. Is the system pet-friendly?

A. Yes, our motion sensors are calibrated to avoid false alarms from pets weighing up to 80 pounds.


Q. What sets 3rd Eye Surveillence alarm systems apart from competitors?


A. At 3rd Eye Surveillence, we prioritize a blend of cutting-edge technology with user-centric design. Our alarm systems are crafted using the latest innovations in the security industry and are enhanced by our robust support framework. Furthermore, our commitment to precision planning and execution ensures a tailored security solution that stands out in the market.


Q. How long does the installation process typically take?

A. The duration of the installation process largely depends on the size and complexity of the premises. Typically, for a standard residential setup, it takes a few hours. For larger commercial spaces, it might span a day. However, rest assured, our team is trained for efficiency without compromising on precision.


Q. Are the alarm systems compatible with other smart home devices?

A. Absolutely. Our alarm systems are designed to integrate seamlessly with a majority of popular smart home devices. This capability ensures that our clients can enjoy a cohesive security ecosystem, further enhancing the convenience and efficiency of their security infrastructure.


Q. What measures do you have in place for post-installation support?

A. Post-installation support is a cornerstone of our service promise. We provide regular system check-ups, timely software updates, and a dedicated customer service line to address any queries or concerns. Our aim is to ensure the longevity and optimal performance of every installed system.


Q. Can I upgrade or expand my alarm system in the future?

A. Certainly. Our alarm systems are modular by design, allowing for easy expansion or upgrades. Whether you’re looking to integrate new features or expand coverage, our team is on standby to assist with your evolving security needs.